12 Years Surveillance Systems and USB Cameras Designer and Manufacturer

Warranty

AFTERSALES WARRANTY WITH ELP 

 

Thank you very much for supporting ELPand our cameras !

Any USB Cameras you bought in our store, can enjoy ELP aftersales service : 7 days replacement, one year warranty service ! 

 If your warranty expire,  your camera still need to repair, we only charge fees for components.

*** All orders are not accepted return and refund if no quality issues ***

Aftersales  Notice

 

Order cancellation:

If you make the orders by mistakes and you want to cancel the orders,
please contact us within 1 working day by writing email at  sales@elpcctv.com .
If the cancellation is noticed after 1 working day , your parcels may have been shipped and we cannot cancel the orders accordingly.
And if we are caught by problems of out of stock because of quality checking before shipping, we will contact you by email within
1 working day for further confirmation of order cancellation or not.
 

7 days replacement :

The beginning of 7 days is counting from the date the cameras delivered .
7 days (Including the 7th day) are the period for the replacement of the cameras.
 

One year repair warranty service

All ELP equipment is shipped with a standard factory warranty of 1 year. During this period, ELP will do all repairs free of charge (material and labor).
The faulty parts or units have to be shipped freight prepaid to a ELP regional service center.
ELP will pay the freight charges when the repaired parts are shipped back to the customer's site. Damage of equipment due to improper use is not covered by this warranty.

If you want to enjoy the aftersales service , please kindly use post service only, if use express service to shipping to china,any importing taxes charged by China customs, we will collect it from the clients. 

Final interpretation of the aftersales service terms by ELP.